Broadsoft Outlook Toolbar Settings
BroadWorks automatically includes a web-based account for managing incoming and outgoing calls. For advanced features, users may upgrade to the BroadWorks Assistant Enterprise. The telephony toolbar enables users to make and accept telephone calls and change telephone settings from within Microsoft Outlook, Internet Explorer and Firefox. Web-based Call Management.
Advanced call control capabilities include a pop-up notification when a call comes in, and enables the user to answer the call, place it on hold, send it to voice mail, or transfer it to another party, without leaving the Microsoft application they are using. Centralized Contact Directory. Click-to-dial capability from the Outlook contact directory and Internet Explorer Web pages. Advanced Call Features.
Three-way conferencing and caller identification.
If your organization does not allow individual users to download and install software, there are other options available. If you require any option other than 'Auto (default)', please contact your sales representative or service manager so we can enable this on your account. Option Auto (default) Manual Partial lockdown Total lockdown Best for Organisations who want their end users to download and install on their own. Organisations who want end users to download and install but have to check manually if an update is available. Organisations who want their IT staff to install but want end users to submit tickets on an individual basis. Organisations who want to control the deployment of MeetMe Outlook Add-in to their end users. 'Check for updates' button ✔ ✔ ✔ – Automatic notification ✔ – ✔ – Notification instructs user to contact local IT helpdesk – – ✔ – 'Download' button ✔ ✔ – – Download leads users to this page ✔ ✔ – –.
To start your conference from the add-in, click on the Meet Now button on the Outlook ribbon or on the reminder which pops up on your computer at a set time prior to the call. You will be presented with join methods.
If using BT MeetMe with Dolby Voice, you'll be able to join via computer. If using a standard telephone, you may choose a phone number and click on the join button.
Wait for your phone to ring. When you answer it, you will be connected to your conference. In addition, your web browser will open and connect you to the BT MeetMe web portal. If you originally scheduled a meeting with the BT MeetMe add-in for Outlook, your chairperson details are saved to YOUR calendar. If you need to reschedule in web mail, the web mail app will update the calendar invite with your existing chairperson details and send it out to your participants.
It is recommended you reschedule in Outlook while signed into the BT MeetMe add-in. If you must reschedule using web mail, you will need to manually edit the invitation to remove your confidential chairperson passcode and replace with your participant passcode. The BT MeetMe and WebEx add-ins work side by side but they cannot be used together on the same meeting invite. If your intention is to hold a WebEx-oriented call, we recommend using the WebEx add-in to schedule. If your goal is to hold an audio call that will not be WebEx oriented, use the BT MeetMe add-in. Please note that should you change your mind and wish to launch WebEx ad-hoc during an in-progress audio call, you will be offered the ability to Share My Screen with participants who also join screen sharing. Back to top More help.
IT Manager's Guide This guide provides instructions for deployment of the add-in via an IT managed deployment to many users. System Requirements. Windows 7, 8, 10. Office 2010 and 2013 i Prerequisites. Microsoft.NET Framework 4.5. An active BT MeetMe account. Internet access Deployment Instructions.
Download the.msi installer for the add-in from or obtain the msi file from your BT project manager ii. Make sure the pre-requisite components (described in the read-me) are installed on target PCs before deploying the add-in.
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If you are using a previous version of the add-in published by Ring2 Communications, LLC please remove that add-in called 'Conferencing Add-in for Microsoft Outlook 2010 and 2013'. The new BT MeetMe add-in, 'MeetMe Outlook Add-In,' replaces that. Follow the instructions of the IT utility you are using to manage the silent installation. Configuration After successful installation, individual users will be required to connect their add-in to BT to authenticate their BT MeetMe account.
When users first open Outlook after add-in installation, a pop-up window will prompt the user to enter the email address and chairperson passcode associated with their BT MeetMe audio conferencing account. Internet Port Requirements The BT MeetMe add-in communicates between the user install and BT via internet over SSL Port 443. Proxy Server Considerations For companies that block access to BT via proxy server, the following URLs need to be open in order to utilize the BT MeetMe add-in functionality: my.webjoin.com, my-b.webjoin.com, my-d.webjoin.com, my-h.webjoin.com, my-a.webjoin.com, my-s.webjoin.com.
Virtual Desktop Infrastructure (VDI) The BT MeetMe add-in has been designed for utilization on VDI environments as well as standard desktop installation. Location Add-in data (user data and logs) is stored locally in: C: Users AppData Local BT MeetMe User data is stored in the 'Users' subfolder while logs are stored in the 'Logs' subfolder. Logs Logs contain different events that occur during the app's lifetime. The current log at a given time is 'log.log' while old logs are archived in 'Archive' subfolder. All logs are stored in plain text but sensitive data, such as chairperson passcode, is not logged. Data stored.
Email address and whether the account is an 'on-behalf-of' account. Chairperson and participant passcodes.
First and last names. Account nickname(s). Meeting location (custom location used in the invites). Flag indicating whether it is the default account. Dial-in number list (cached and refreshed every week).
Flag indicating whether the account has a favourite dial-in number list. Reminder on/off status Encryption User data is stored using Microsoft Windows DPAPI (Data Protection API) which is based on the user's password. DPAPI does not prompt the user for the password; it rather encrypts data seamlessly using a key generated based on the user's password and an entropy. The entropy is an extra key specific to the add-in and is hardcoded within the app. More information about DPAPI, its architecture, the techniques/algorithm it uses to encrypt/decrypt data and how it handles different scenarios can be found on MSDN: Single-Sign On The BT MeetMe Outlook add-in is designed to function in conjunction with Single-Sign On (SSO).If Single Sign On is enabled, a Temp sub-folder will be created in the MeetMe Outlook add-in folder ( C: Users AppData Local BT MeetMe) which will contain temporary HTML files used to avoid launching the browser with long URLs.
The temporary HTML files are created based on requests from the user (Meet Now, or any fast join option selected on the reminder screen) and they are only kept for 20 seconds after which they will be permanently deleted. This is to prevent issues with very long SSO tokens exceeding the length supported by the web browser. If your chairperson passcode changes, you will need to sign out of the add-in with the old passcode and reconnect with the new. If your participant passcodes change, you will need provide participants with the updated details, either by editing and resending your meeting invite for the BT MeetMe Outlook add-in or by other communication. Generally, any time your passcodes change, we recommend signing in/out of the add-in to force the add-in to pick up the changes.
Outlook Toolbar Settings
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The add-in will also query the database every 7 days to see if passcodes have changed. Phone number and passcode changes are not common.